Having trouble understanding the portal? No worries! We are here to help.
First thing to know, the portal is for RESIDENTS ONLY
The new public website will give you access to our new portal that is meant for residents only. For the new portal, please understand that this is not the same log in information as the old website. You will need to create a new username and password.
Why we have the Portal
The portal is meant for verified Talega residents only so that the public does not have access to private community information. This portal is hosted by FirstService Residential where you will be able to access billing statements, documents, forms, make work order requests, payments, reservations and so much more.
Click below to download a Homeowner Portal Registration Guide with pictures:
The Homeowner Portal Link
If the link does not work for some reason, try refreshing your page. If you are still having issues, call the Customer Care Center at (800) 428-5588.
Create a New Username and Password
For residents that have been with Talega over 2 years, please remember that this portal is not the same login information as the old website.
After creating a new username and password, you will need to verify your account by either entering your property address (which will recognize your name on the paperwork we have) or your Account ID (which can be found on your Account Billing Statement).
HAVING ISSUES CREATING YOUR ACCOUNT:
If you do not know your Account ID Number or if the system does not recognize your address, please click the “Need Help?” button. You will be provided a code to give to the Customer Care Center when you call at (800) 428-5588 to verify your address / get your Account ID. We know this may be seen as an inconvenience, but we must do this for security purposes. When you call the Customer Care Center, please tell them that you live in Talega and are trying to register/verify your account for FirstService Residential’s Connect Portal. If you have any trouble creating your account, please call the Customer Care Center and not the Talega Swim & Athletic Club. They are available 24/7 to help.
IF YOU JUST BOUGHT A HOUSE:
It generally takes 30 days after Escrow for the paperwork to process and for the FirstService Residential (the property management company) database to be fully updated. If you just recently bought your house, please wait a couple of weeks and try again. After a couple of weeks, if it still does not recognize your name and address or shows up as the previous homeowners’, please call the Customer Care Center at (800) 428-5588 for further assistance.
IF YOU ARE A TENANT:
You will need to make sure you have turned in the Membership paperwork to the Talega Swim & Athletic Club office so that you are in the system. If you have not done so, please stop by the office located at 100 Calle Altea San Clemente CA 92673 anytime from 9:00 AM – 5:00 PM, with your I.D. and a copy of your lease in order to receive the paperwork. It will take a couple of days to process and then you will be able to create your account.
Download the Mobile App!
Once you are registered, download the Mobile App. The login will be the same and the categories and features will be the same as the site.
- Devices – We know that being connected anytime, from anywhere and any platform is essential for homeowners. To that end, your app and website’s updated and responsive layout is designed to support your desktop, tablet and mobile device.
- Your Personal Homeowner Account – A self-service platform lets you communicate with your management team, submit service requests, check account balance information, download forms and documents, check schedules of Board Meetings and community events, access the Resident Directory and much more.
- Peace Of Mind – Get the highest level of protection with up-to-date security and strict privacy settings.
24/7 Live Support
Reach our Customer Care Center at (800) 428-5588
Service excellence is our mission, and we are committed to providing genuinely helpful service to our clients at multiple touch points. One of the many ways we deliver world class service is through our Customer Care Center, a 24/7/365 call-in resource that provides immediate answers and information about our communities.
The Customer Care Center receives over 100,000 calls per month, answered in 40 seconds or less by highly trained, service-focused associates who listen and provide information and solutions to residents any time they call, day or night. Customer Care specialists receive in-depth training to prepare them for any scenario, with additional support from a Team Leader and Quality Assurance Coach to ensure consistent quality and responsiveness.
- By utilizing FirstService Residential Connect™, our proprietary property management software, team members can instantly access information specific to each community, enabling them to quickly satisfy requests at the initial point of contact – and turn every call, no matter how challenging, into a positive experience for residents. As a result, the FirstService Residential Customer Care Center has become one of our most important value-added services and differentiating features — and consistently earns high satisfaction scores from clients after the first call.
Why do residents call the Customer Care Center? Here are some of the main reasons:
- Account Balances
- Document Requests
- Access to Common Areas
In addition to live 24/7 customer service, we also give residents the option to use IVR, an interactive phone technology, if they don’t wish to speak to a live person – or don’t have time. By using their keypads, callers can get automated payment information, such as balance, last payment and last five transactions, as well as make payments by phone or even be connected to a Customer Care Specialist for further assistance.
Learn more about how FirstService Residential’s Customer Care Center can make a difference for your residents and community.